Customer Service Rep

Express Employment Professionals - Cincinnati East; Smithfield (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Express Employment Professionals seeks a Customer Service Representative to serve as the primary contact for customers, handling inquiries and maintaining efficient office operations. The role emphasizes strong communication, organization, and clerical tasks to support the organization’s day-to-day activities.

The ideal candidate will be proficient with Microsoft Office and Google Workspace, capable of data entry, appointment scheduling, and proofreading documents, while delivering exceptional

Qualifications

• Experience in office management, administrative support, or customer service roles.
• Proficient with Microsoft Office Suite and Google Workspace.
• Excellent organization and attention to detail.
• Bilingual ability preferred to serve diverse customer bases.
• Familiarity with multi-line phone systems and phone etiquette standards.
• Previous experience as a dental or medical receptionist or personal assistant is advantageous.
• Strong typing skills along with proofreading capabilities.
• Demonstrated ability to handle clerical tasks such as filing, calendar management and document proofreading.

Responsibilities

• Respond promptly and courteously to customer inquiries via multi-line phone systems, email, and in person.
• Manage front desk operations, including greeting visitors and handling incoming calls with proper phone etiquette.
• Maintain accurate data entry and filing systems using Microsoft Office, Google Workspace, and other office management tools.
• Assist with appointment scheduling, calendar management, and follow-up communications for internal teams or clients.
• Support administrative functions such as proofreading documents, managing office supplies, and organizing files.
• Provide customer support by addressing concerns, resolving issues efficiently, and documenting interactions thoroughly.
• Perform clerical tasks including data entry, filing, and maintaining records to ensure smooth office operations.
• Demonstrate excellent organizational skills to prioritize tasks effectively and manage time efficiently.

Skills

Communication

Organization

Attention to detail

Bilingual (preferred)

Tools

Microsoft Office

Google Workspace

Job description

Job Overview

We are actively seeking a dedicated Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our customers, providing exceptional support and ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, be highly organized, and demonstrate proficiency in office management and clerical tasks. This position offers an opportunity to contribute to a positive customer experience while supporting the overall operations of our organization.

Duties

• Respond promptly and courteously to customer inquiries via multi-line phone systems, email, and in person.
• Manage front desk operations, including greeting visitors and handling incoming calls with proper phone etiquette.
• Maintain accurate data entry and filing systems using Microsoft Office, Google Workspace, and other office management tools.
• Assist with appointment scheduling, calendar management, and follow-up communications for internal teams or clients.
• Support administrative functions such as proofreading documents, managing office supplies, and organizing files.
• Provide customer support by addressing concerns, resolving issues efficiently, and documenting interactions thoroughly.
• Perform clerical tasks including data entry, filing, and maintaining records to ensure smooth office operations.
• Demonstrate excellent organizational skills to prioritize tasks effectively and manage time efficiently.

Qualifications

• Proven experience in office management, administrative support, or customer service roles.
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, and data entry tools.
• Excellent organizational skills with keen attention to detail and accuracy.
• Bilingual ability is preferred to serve diverse customer bases effectively.
• Familiarity with multi-line phone systems and phone etiquette standards.
• Previous experience as a dental or medical receptionist or personal assistant is advantageous.
• Strong typing skills along with proofreading capabilities to ensure clear communication.
• Demonstrated ability to handle clerical tasks such as filing, calendar management, and document proofreading efficiently.
• Exceptional customer service skills with a professional demeanor and positive attitude. This position is an excellent opportunity for individuals seeking a rewarding role that combines administrative expertise with outstanding customer support. We welcome applicants who are eager to contribute their skills within a collaborative environment committed to excellence.