Customer Service Rep

Lincare; Salt Lake City (UT); On-site; USD 30,000 - 42,000; Full time

Job summary

Lincare in Salt Lake City is seeking a customer service representative to answer questions, resolve problems, determine ongoing and additional product/service needs, and support compliance with physician direction.

You will handle inbound and outbound calls, assess needs for additional products or services, verify and update demographic information, document calls in the computerized system, and enter customer orders to ensure accurate records and timely service.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records