Customer Service Rep

Lincare; Lake Jackson (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Lake Jackson, Texas is seeking to fill a customer service oriented role focused on assisting customers with questions, needs, and physician-directed compliance. You will handle calls, assess service needs, educate customers, and document interactions in our systems.

This role emphasizes accurate data entry, order processing, and keeping demographic information current, supporting ongoing service for patients and providers within our network.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records