Customer Service Rep

Lincare; Bozeman (MT); On-site; USD 21,000 - 26,000; Full time

Job summary

Lincare in Bozeman, MT is seeking a customer-focused associate to answer questions, resolve problems, and support compliance with physician directions. You will engage with customers via calls, document interactions, and assist with orders and service needs.

Strong communication skills and attention to detail are essential as you educate customers on products and services and update demographic information in our computerized records.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records