Customer Service Rep

Lincare; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare seeks a customer-focused team member to support physicians’ directions by answering questions, resolving problems, and identifying ongoing product/service needs. You will document calls and enter orders in our computerized systems to ensure accurate records.

Primary duties include communicating with customers via calls, assessing needs, educations about products/services, and updating demographic data to maintain current patient records.

Qualifications

• Experience communicating with customers by phone or similar channels.
• Ability to document interactions clearly and accurately.
• Familiarity with entering orders and updating customer data.
• Good understanding of product/services to educate customers.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer communication

Problem solving

Product knowledge

Documentation

Data entry

Data accuracy

Tools

CRM software

Order entry system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records