Customer Service Rep

Lincare; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare is seeking a customer service-oriented employee in Lexington, KY to assist customers with questions, resolve problems, and determine ongoing product/service needs in alignment with physician directions.

The role involves handling inbound and outbound calls, documenting interactions, entering orders, and updating demographic information in our computerized systems; training in products/services provides strong educational support for customers.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records