Customer Service Rep

Lincare; Tucson (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

Lincare in Tucson, AZ seeks a customer service oriented professional to handle inbound and outbound calls, educate customers on products and physician-directed care, and ensure accurate data in our systems.

Responsibilities include documenting calls, entering orders, verifying demographics, and assessing additional product/service needs to support patient care and compliance.

Qualifications

• Communicates with customers by phone to answer questions and resolve issues.
• Educates customers regarding products/services and physician-directed care.
• Documents calls and orders in computerized systems.

Responsibilities

• Communicates with customers via inbound/outbound calls and automated dialer generated calls.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and provides customer education about products/services.
• Documents calls in computerized records.
• Enters customer orders into the computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Needs assessment

Data entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records