Customer Service Rep

Lincare; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Louisville, KY is seeking a customer-focused professional to assist customers by answering questions, resolving issues, and identifying ongoing product/service needs. You will support adherence to physician direction and document interactions in our computerized systems.

Responsibilities include handling inbound/outbound calls, assessing needs, educating customers about products, entering orders, and keeping demographic data up to date.

Qualifications

• Customer service skills expected.
• Ability to educate customers about products/services.
• Accurate documentation in computerized systems.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records