Customer Service Rep

Lincare; Charlotte (NC); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Lincare is seeking a customer service representative to communicate with customers by inbound and outbound calls, educate them about products and services, and document interactions in the system.

You will assess customer needs, verify physician orders, and enter orders while maintaining accurate demographic information. This role may involve collaboration with a healthcare-focused team in Charlotte, NC.

Competenze

• Experiences communicating with customers via calls.
• Ability to document calls in computerized record keeping system.
• Ability to assess customer needs for products/services.

Mansioni

• Communicates with customers via inbound/outbound calls and automated dialer.
• Assesses customer needs for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized records.
• Enters customer orders into the system.
• Verifies and updates demographic information in records.

Conoscenze

Customer communication

Needs assessment

Problem resolution

Documentation

Order entry

Strumenti

CRM system

Descrizione del lavoro

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records