Customer Service Representative

Harbor Pacific Group; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Job summary

Harbor Pacific Group seeks a Customer Service Representative in Raleigh, NC, for a full-time role. You will be the primary contact for clients, ensuring their needs are met with excellent service.

The salary is negotiable and the position is open until November 23, 2026. You will handle inquiries via phone, email, and chat, assist with order tracking, returns, and product information, and aim to maintain client satisfaction and positive relationships.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer service or related fields is preferred.
• Proficiency in English (written and spoken) is required.

Responsibilities

• Answer and resolve customer inquiries via phone, email, and chat.
• Maintain accurate and up-to-date records of customer interactions.
• Assist in troubleshooting and resolution of customer issues.
• Provide exceptional customer service to ensure satisfaction.
• Contribute to development and implementation of customer service best practices.
• High school diploma or equivalent is required.

Skills

Communication skills

Customer-centric

Pressure management

Time management

Education

High school diploma or equivalent

Job description

Harbor Pacific Group seeks a Customer Service Representative in Raleigh, NC, for a FULL_TIME position. You will be the primary contact for clients, ensuring their needs are met with excellent service. The salary is negotiable, and the role is valid until November 23, 2026.

You will handle client inquiries, resolve issues, and provide support via phone, email, and chat. You will also assist with order tracking, returns, and product information. Your goal is to ensure client satisfaction and maintain positive relationships.

You will collaborate with the customer service team in Raleigh, North Carolina, where the atmosphere is professional and customer-centric. This environment fosters a culture of mutual respect and open communication, encouraging teamwork and shared goals. The workplace is designed to be efficient and supportive, with resources and tools provided to help employees excel in their roles. Opportunities for growth and development are abundant, with a focus on continuous learning and skill enhancement. Employees are encouraged to take on new challenges and responsibilities, with mentorship and training programs available to support their professional growth. The company values its employees and is committed to creating a positive and productive work environment.

The salary for this position is negotiable, and the benefits package includes comprehensive health insurance, paid time off for vacations and personal use, and opportunities for professional development. These benefits are designed to support the overall well-being and career growth of the employee. The role is open and valid until November 23, 2026, providing a clear timeline for potential candidates to apply and for the employer to fill the position.

You should have excellent communication skills and a customer-centric approach. Experience in customer service or related fields is preferred. You must be able to work well under pressure and meet tight deadlines.

The deadline for applications is November 23, 2026.

• Answer and resolve customer inquiries via phone, email, and chat.
• Maintain accurate and up-to-date records of customer interactions.
• Assist in the troubleshooting and resolution of customer issues.
• Provide exceptional customer service, ensuring customer satisfaction.
• Contribute to the development and implementation of customer service best practices.
• High school diploma or equivalent.
• Previous customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in English, both written and spoken.