Customer Service Rep

Lincare Holdings; Porterville (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings in Porterville, CA seeks a customer service associate who communicates with customers, answers questions, and assesses needs for products and services. You will document calls, enter orders, and update patient records while supporting training and ensuring physician-directed compliance.

The role emphasizes accurate data entry, understanding prescription terminology, and effective communication with patients and staff.

Qualifications

• High School Diploma or GED or 1–3 months relevant experience.
• Computer data entry required.
• Must meet any licensing requirements for the location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess needs for additional products/services and educate customers.
• Document calls and enter orders in computerized systems.
• Verify and update demographic information in records.
• Read and analyze patient orders and understand prescription terminology.
• Support training of employees and communicate effectively with coworkers.

Skills

Customer service

Data entry

Communication

Education

High School Diploma / GED

1-3 months related experience

Job description

Offering $16.90 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.