Customer Service Rep

Lincare Holdings; Ewing Township (NJ); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings is seeking a customer service representative in New Jersey to handle inbound and outbound calls, assist customers with product and service needs, and ensure accurate data entry and documentation. The role emphasizes patient education and compliance with physician directions.

The position requires basic data entry skills, a High School Diploma or GED, and the ability to work with pharmacy-related terminology. Training and benefits are provided as part of a comprehensive package.

Qualifications

• High School Diploma or GED required.
• Must be able to enter data accurately in a computerized system.
• Ability to learn and use pharmacy-related terminology and processes.

Responsibilities

• Communicate with customers via inbound and outbound calls and outbound dialer systems.
• Assess customer needs for products/services.
• Verify and update demographic information in records.
• Document calls accurately in the system.
• Enter customer orders in the computerized system.
• Provide customer education regarding products/services.

Skills

Customer communication

Problem solving

Data entry

Education

High School Diploma / GED

Tools

Computer data entry

Job description

Offering $16 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.