Customer Service Rep

Lincare Holdings; San Jose (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Job summary

Lincare Holdings is seeking a customer service oriented professional in San Jose, CA. The role involves communicating with customers via inbound and outbound calls, assessing needs for products/services, and supporting physician-directed compliance.

You will document calls, enter orders, and update demographic information in the system. The ideal candidate has a high school diploma or GED and is comfortable with data entry and pharmacy terminology.

Qualifications

• Requires high school diploma or GED; some related experience preferred.
• Computer entry required.
• Must meet any licensing requirements for location.

Responsibilities

• Communicates with customers via inbound and outbound calls and through automated dialer systems.
• Assesses customer needs for additional products/services and ensures compliance with physician directions.
• Documents calls in computerized record-keeping system and enters customer orders.
• Verifies and updates demographic information in computerized records.
• Reads and analyzes patient orders and understands pharmacy terminology.
• Communicates effectively with coworkers and patients; may assist in training other employees.

Skills

Communication skills

Customer service

Attention to detail

Education

High School Diploma or GED

Tools

Electronic health records (EHR) system

Job description

Offering $16.90 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.