Customer Service Rep

Lincare Holdings; Mukilteo (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

PTO

Retirement plan

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings is seeking a detail-oriented customer care professional in Mukilteo, WA to handle inbound and outbound calls, assess needs, provide product information, and document interactions. The role supports physician-directed care and pharmacy-related processes.

Responsibilities include entering orders, updating records, and assisting with training of staff while maintaining accurate demographic data in the system. A high school diploma or GED and basic computer skills are required.

Qualifications

• High School Diploma or GED or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet any licensing requirements for specific location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products/services.
• Educate customers regarding products/services and physician directions.
• Document calls in computerized records.
• Enter customer orders in the system.
• Update demographic information in records.

Skills

Customer service

Communication

Computer literacy

Education

High School Diploma or GED

1-3 months related experience

Tools

Record keeping system

Data entry

Job description

Offering $17.13 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.