Customer Service Rep

Lincare Holdings; Palm Desert (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Lincare Holdings Inc. is hiring in California for a customer service oriented role. You will answer questions, resolve problems, and determine ongoing and additional product/service needs while supporting compliance to physician direction.

The role involves communicating with customers via calls, documenting interactions, entering orders, and ensuring accurate demographics in the system. Training and advancement opportunities accompany a comprehensive benefits package.

Qualifications

• High School Diploma or GED, or 1–3 months related experience.
• Computer entry required.
• Must meet any licensing requirements for the specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders.
• Understands pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.
• Helps train employees.
• Calculates figures for frequency and doses dispensed.
• Follows oral and written instructions.

Skills

Customer service

Data entry

Phone support

Documentation

Education

High School Diploma / GED

Tools

Computer systems

Job description

Offering $16.9 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.