Customer Service Rep

Lincare Holdings; City of Gloversville (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings is seeking a customer service associate in the United States to handle inbound and outbound calls, educate customers on products and services, and verify physician directives. You will document interactions in the computerized system and enter orders while updating demographic data as needed.

The role requires basic computer entry, high school-level education, and may involve complying with location-specific licensing requirements; lifting up to 50 pounds is occasionally

Qualifications

• High School Diploma or GED, or 1–3 months related experience
• Computer entry required
• Must meet licensing requirements for location

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer need for products/services
• Assesses customer compliance with physician orders
• Answers questions and educates customers on products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Skills

Customer communication

Documentation

Data entry

Phone communication

Education

High School Diploma / GED

Tools

Computerized records system

Automated dialer system

Job description

Offering $17 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alikehelp with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.