Customer Service Rep

Lincare Holdings; City of Elmira (NY); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Lincare Holdings is hiring in the City of Elmira, NY for a role that focuses on customer communication and support. The position offers a competitive hourly wage of $17 to $23 and includes responsibilities such as documenting calls and assisting customers with their needs.

Candidates should have a high school diploma or GED, along with some previous experience. The company provides a variety of benefits including comprehensive healthcare coverage and opportunities for advancement.

Qualifications

• Must have high school diploma or GED.
• Experience in a customer service role preferred.
• Must be able to communicate effectively with customers and coworkers.

Responsibilities

• Communicate with customers via incoming and outgoing calls.
• Assess customer compliance with physician orders.
• Document calls in computerized record keeping system.
• Assist in training new employees.

Skills

Customer communication

Problem-solving

Computer entry

Understanding pharmacy terminology

Education

High School Diploma or GED

Job description

Offering $17 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensedApply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.