Customer Service Rep

Lincare; Town of Oneonta (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Lincare in Town of Oneonta, NY is seeking a customer service representative to assist customers by answering questions, resolving problems, and supporting physicians' directions.

You will handle inbound and outbound calls, enter orders, verify demographic data, and document calls in the computerized record keeping system.

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records

Job description

Offering $17 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records