Customer Service Rep

Lincare; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

A healthcare service provider in Cincinnati, Ohio, seeks an employee to communicate with customers by answering questions, resolving issues, and assessing ongoing product needs. Responsibilities include managing calls, documenting interactions, and ensuring compliance with physician orders. The ideal candidate will efficiently use computerized systems to document customer information and orders. This role requires strong communication skills and attention to detail.

Responsibilities

• Communicates with customers via inbound and outbound manual calls.
• Assesses customer need for additional products/services.
• Documents calls in computerized record keeping system.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records