Customer Service Rep

Lincare; Los Angeles (CA); On-site; USD 23,281 - 31,684; Full time

Job summary

Lincare is seeking an employee to communicate with customers in Los Angeles, California, for answering questions, resolving issues, and assessing additional product needs. Responsibilities include handling inbound and outbound calls, documenting calls, and verifying customer information. The role offers an hourly wage between $16.90 to $23. Ideal applicants will possess strong communication skills to ensure customer satisfaction and compliance with physician orders.

Responsibilities

• Communicates with customers via inbound and outbound manual calls.
• Assesses customer need for additional products/services.
• Answers questions and provides customer education regarding products/services.

Job description

Offering $16.90 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records