Customer Service Rep

Talentify; Baltimore (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

Talentify in the United States is seeking a customer service representative to handle inbound and outbound calls, answer questions, and verify physician orders while documenting interactions in our systems. The role also involves data entry and understanding pharmacy terminology to help customers accurately with their needs.

Requirements include a High School Diploma or GED (or 1–3 months related experience) and the ability to learn and train others as needed.

Qualifications

• High School Diploma or GED, or 1–3 months related experience
• Data entry experience required
• Ability to read and analyze patient orders
• Understanding pharmacy terminology
• Licensing requirements may apply locally

Responsibilities

• Communicates with customers via inbound and outbound calls
• Determines additional product/service needs
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records

Skills

Document analysis

Pharmacy terminology

Customer communication

Employee training support

Dosage calculations

Following instructions

Education

High School Diploma or GED

Job description

Description

Offering $15 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 25 pounds.