Call Center Representative

AppleOne Employment Services; San Juan (PR); On-site; USD 14,000 - 19,000; Full time

Job summary

AppleOne Employment Services in San Juan, PR is seeking a Call Center Representative for a contract/temporary opportunity in the healthcare services industry. You will handle inbound and outbound calls, assist customers with questions and service-related concerns, and accurately document interactions.

The role emphasizes professionalism, teamwork, and attention to detail. A 1–2 year customer service background is preferred, with strong verbal communication and data-entry abilities.

Qualifications

• 1–2 years of related customer service experience.
• Handle customer information and call details accurately.
• Assist with customer inquiries, requests, and follow-up needs.
• Strong verbal communication and active listening.
• Comfortable using computer systems to enter, update, and retrieve information.
• Follow procedures, manage multiple tasks in a fast-paced call center.

Responsibilities

• Handle inbound and outbound calls in a professional, courteous, and efficient manner.
• Assist customers with questions, requests, account information, and service-related concerns.
• Document customer interactions accurately in the appropriate systems.
• Follow established call center procedures, escalation guidelines, and compliance expectations.
• Provide timely follow-up to help ensure customer needs are resolved.
• Perform administrative support and data entry tasks as needed.

Skills

Customer service

Call center

Active listening

Communication

Data entry

Attention to detail

Job description

Job Summary

We are seeking a Call Center Representative for a contract/temporary opportunity in San Juan, PR within the healthcare services industry. This role is ideal for a customer-focused professional who enjoys helping people, answering questions, resolving concerns, and providing a positive experience over the phone.

The Call Center Representative will support inbound and outbound customer interactions while maintaining accurate records and following established procedures. This is a great opportunity to contribute to a service-focused environment where communication, professionalism, teamwork, and attention to detail are valued.

Key Responsibilities

• Handle inbound and outbound calls in a professional, courteous, and efficient manner.
• Assist customers with questions, requests, account information, and service-related concerns.
• Document customer interactions accurately in the appropriate systems.
• Follow established call center procedures, escalation guidelines, and compliance expectations.
• Provide timely follow-up to help ensure customer needs are resolved.
• Perform administrative support and data entry tasks as needed.

Compensation and Benefits

• Pay rate: $12 per hour.

Required Qualifications and Skills

• Handle customer service calls in a healthcare services call center environment.
• Document customer information and call details accurately.
• Assist with customer inquiries, requests, and follow-up needs.
• Support administrative and data entry tasks as assigned.
• 1-2 years of related experience preferred or relevant customer service experience.
• Strong verbal communication and active listening skills.
• Ability to provide professional, patient, and helpful customer support.
• Comfortable using computer systems to enter, update, and retrieve information.
• Strong attention to detail and accuracy in documentation.
• Ability to follow procedures, manage multiple tasks, and remain calm in a fast-paced call center environment.

Preferred Qualifications

• Previous call center experience.
• Experience in healthcare services, insurance, medical office support, or patient/customer service.
• Bilingual communication skills may be helpful for supporting a diverse customer population.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.