Customer Service Rep

Lincare Holdings; Helena (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings in Helena, MT is seeking a customer service representative to assist customers with questions, resolve problems, and support physician-directed product and service needs. The role involves taking inbound and outbound calls, updating orders, and educating customers about products and services.

The position emphasizes accurate data entry, compliance with pharmacy-related terminology, and collaboration with coworkers and patients.

Qualifications

• HS diploma or GED, or 1–3 months related experience or training.
• Proficient data entry into computerized systems.
• Must meet any location licensing requirements.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.
• Reads and analyzes documents such as patient orders.
• Comprehends pharmacy prescription terminology.
• Effectively communicates with coworkers and patients alike.
• Helps with the training of employees.
• Calculates figures and amounts in reference to frequency and doses dispensed.
• Carrys out oral and written instructions.

Skills

Customer service

Communication

Data entry

Pharmacy terminology

Education

High School Diploma/GED

Tools

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.