Customer Service Rep

Lincare Holdings; Medford (OR); On-site; USD 32,000 - 48,000; Full time

Job summary

Lincare Holdings in Medford, OR seeks a customer service associate to handle inbound and outbound calls, determine patient product/service needs, and ensure accurate order entry and data updates. The role supports compliance with physician directions and requires clear communication with patients and teammates.

The job requires high school completion or GED, basic computer entry, and a willingness to learn pharmacy terminology and processes.

Qualifications

• Reads and analyzes patient orders and medical documents.
• understands pharmacy terminology used in prescriptions.
• capable of documenting calls in the system and updating records.

Responsibilities

• Communicates with customers via inbound and outbound calls and automated dialer.
• Assesses customer needs for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in the system.
• Verifies and updates demographic information in records.
• Reads and analyzes documents such as patient orders.
• Comprehends prescription terminology.
• Communicates with coworkers and patients effectively.
• Assists in training employees.
• Calculates figures related to frequency and doses dispensed.
• Follows oral and written instructions.

Skills

Customer communication

Data entry

Pharmacy terminology

Training others

Documentation

Problem solving

Education

High School Diploma

GED

Tools

Electronic records system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.