Customer Service Rep

Lincare Holdings; Phenix City (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings in Phenix City, Alabama seeks a customer service representative to handle inquiries, resolve issues, and identify additional product/service needs while ensuring compliance with physician directions.

You will document calls, process orders, verify demographics, and support training of staff. The role requires good communication, data entry, and ability to read pharmacy terms.

Qualifications

• High School Diploma or GED or equivalent; 0–3 months related experience may be accepted.
• Computer entry required and basic data handling skills.
• Licensing requirements as needed for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs and product/service opportunities.
• Verifies physician orders and ensures compliance.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders into the computerized system.
• Updates demographic information in records.
• Read and analyze patient orders and understand prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Follow oral and written instructions.

Skills

Customer service

Data entry

Communication

Prescription terminology

Education

High School Diploma or GED

Tools

Computerized system

CRM software

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.