Customer Service Rep

Lincare Holdings; Delray Beach (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Lincare Holdings in Delray Beach, FL, is seeking personnel to support customers by answering questions, resolving issues, and determining ongoing product/service needs aligned with physician directions.

You will handle inbound/outbound calls, verify orders, educate customers, and document each interaction in the computerized system, while ensuring accuracy in demographics and prescription terminology.

Qualifications

• High school diploma or GED or short related experience/training.
• Must be able to enter data accurately in a computerized system.
• Must meet location-specific licensing requirements.

Responsibilities

• Communicates with customers via inbound/outbound calls and dialer-generated calls.
• Assesses customer needs for additional products/services.
• Assesses patient compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in a computerized record keeping system.
• Enters customer orders in a computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders and pharmacy terminology.
• Communicates effectively with coworkers and patients.
• Assists with training of employees.
• Calculates figures related to frequency and doses dispensed.
• Follows oral and written instructions with common sense.

Skills

Communicates with customers

Customer education

Data entry

Communication with coworkers

Training assistance

Demographic data updates

Pharmacy terminology

Order processing

Problem solving

Education

High School Diploma/GED

1–3 months related experience/training

Computer entry experience

Licensing requirements by location

Tools

Computerized record keeping system

Computerized system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.