Customer Service Rep

Lincare Holdings; El Dorado (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Lincare Holdings in El Dorado, AR seeks a healthcare customer service representative to answer questions, process orders, and educate customers about products and services.

You will enter orders in the system, update demographics, verify prescriptions terminology, and support training of team members while complying with physician directions.

Qualifications

• High school diploma or GED plus related training/experience.
• Ability to enter data accurately and maintain records.
• Familiarity with pharmacy terminology and patient education.

Responsibilities

• Communicate with customers via calls and educate them on products/services.
• Assess customer needs and assist with additional product/service orders.
• Enter orders, document interactions, and update demographic data.
• Read patient orders, understand prescription terminology, and assist coworkers.
• Support training of employees and ensure compliance with physician directions.

Skills

Customer communication

Documentation

Data entry

Pharmacy terminology

Training others

Education

High School Diploma or GED

1–3 months related experience or training

Tools

Computerized systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.