Customer Service Rep

Lincare; North Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in the United States seeks a customer service associate who communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction.

You will handle inbound and outbound calls, assess customer needs for additional products, educate on products and services, document calls in the computerized record keeping system, enter orders, and verify or update demographic information to keep records

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records