Customer Service Rep

Lincare Holdings; Glendale (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

Lincare Holdings in Glendale, AZ is seeking a customer communications specialist to answer questions, resolve problems, assess product/service needs, and support physician-directed care.

You will handle inbound/outbound calls, document interactions in our systems, verify demographic data, enter orders, and ensure compliance with orders. This role requires a HS diploma or GED, 1–3 months relevant experience, basic data entry, and the ability to lift up to 50 pounds.

Qualifications

• High School Diploma or GED; 1–3 months related experience and/or training.
• Computer entry required.
• Licensing requirements for specific location may apply.
• Read and analyze patient/orders documents.
• Familiarity with pharmacy terminology is a plus.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and automated outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized record-keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Telephone support

Documentation

Education

High School Diploma or GED

Tools

Computerized records system

Computer data entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.