Customer Service Rep

Lincare Holdings; Venice (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings is seeking a customer service professional to answer questions, resolve problems, determine ongoing product/service needs, and support physician-directed care. The role focuses on clear communication with patients and providers to ensure appropriate service delivery.

Responsibilities include inbound and outbound calls, assessing needs, educating customers about products, documenting calls, entering orders, updating demographics, and analyzing prescription terminology to ensure

Qualifications

• High school diploma or GED required; related experience may be considered.
• Computer entry required; ability to use computerized records systems.
• Must meet licensing requirements for specific location as applicable.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders and prescription terminology.
• Communicates effectively with coworkers and patients.
• May assist in training other employees.
• Calculates figures for frequency and doses dispensed.
• Follows written and oral instructions.

Skills

Customer communication

Data entry

Problem solving

Documentation

Team collaboration

Education

High School Diploma or GED

Tools

Computer systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.