Customer Service Rep

Lincare Holdings; Tucson (AZ); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Zusammenfassung

Lincare Holdings is seeking a customer service / intake specialist in Tucson, AZ. You will handle inbound and outbound calls, assess patient needs, and verify orders and demographics in our systems. You will educate customers on products/services and support coworkers in a team-driven environment.

Role requires basic computer entry, reading medical orders, and understanding pharmacy terminology. Prior licensing requirements may apply by location.

Qualifikationen

• High School Diploma or GED or 1–3 months related experience.
• Computer entry required.
• Must meet licensing requirements for the location.

Aufgaben

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes documents such as patient orders.
• Comprehends pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.
• Helps with training of employees.
• Calculates figures related to frequency and doses dispensed.
• Follows oral and written instructions with common sense.

Kenntnisse

Customer communication

Call handling

Product/Service assessment

Pharmacy terminology

Documentation

Data entry

Demographic updates

Team training

Numerical calculation

Instruction compliance

Ausbildung

High School Diploma or GED

1–3 months related experience

Tools

Computer systems

Jobbeschreibung

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.