Customer Service Rep

externallincarecareers; Durango (CO); On-site; USD 21,000 - 32,000; Full time

Job summary

externallincarecareers in Durango, CO, is seeking a customer service representative to communicate with customers, answer questions, and resolve problems. You will support product/service needs and ensure compliance with physician directions as applicable.

The role involves processing orders, updating patient records, and assisting with staff training while maintaining accurate demographics and prescription terminology understanding.

Qualifications

• High school diploma or GED required or short related experience.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Educates customers about products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.

Skills

Customer service

Data entry

Communication skills

Medical terminology

Education

High School Diploma or GED

Tools

CRM system

EHR

Job description

Offering $15.16 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.