Customer Service Rep

externallincarecareers; Village of Liverpool (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

externallincarecareers in New York seeks a customer service representative to handle inbound/outbound calls, answer questions, and educate customers on products and physician directions.

Responsibilities include documenting calls, entering orders, updating demographics, and interpreting prescription terminology. Training of staff and compliance with regional licensing requirements may apply. Occasional physical effort may be required.

Qualifications

• High School Diploma or GED or 1–3 months related experience/training.
• Computer entry required; compatible with vendor PDAs/CRMs as applicable.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses needs for additional products/services.
• Educates customers on products/services and physician directions.
• Documents calls in the computerized record system.
• Enters customer orders into the computerized system.
• Verifies and updates demographic information as needed.
• Reads and analyzes patient orders; understands prescription terminology.
• Assists with training of employees; collaborates with coworkers.

Skills

Customer communication

Call handling

Pharmacy terminology

Documentation accuracy

Education

High School Diploma / GED

Related experience or training (1–3 months)

Tools

Computer entry systems

Job description

Offering $16.5 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.