Customer Service Rep

externallincarecareers; Sacramento (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

externallincarecareers is seeking a Customer Service Representative in Sacramento, CA to answer questions, resolve problems, and assist with product/service needs in a pharmacy context. This position supports physician-directed care and patient education.

Responsibilities include inbound/outbound calls, documenting in the computerized record keeping system, updating demographics, processing orders, and helping train staff. High school diploma or GED and basic computer entry are required.

Qualifications

• High School Diploma or GED required.
• 1–3 months related experience or training.
• Computer entry required.
• Licensing requirements may apply by location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculates figures and amounts in reference to frequency and doses dispensed.
• Applies common sense understanding to carry out oral and written instructions.

Skills

Customer service

Communication skills

Data entry

Teamwork

Education

High School Diploma or GED

1-3 months related experience

Job description

Offering $16.90 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.