Customer Service Rep

externallincarecareers; Santa Rosa (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

externallincarecareers is hiring for a customer service role in Santa Rosa, CA. The position involves handling inbound and outbound calls, educating customers about products/services, and ensuring accurate order entry and record updates.

Requirements include a High School Diploma or GED (or 1–3 months related experience) and basic computer-entry skills. The role may require meeting location-specific licensing and occasional lifting of up to 50 pounds as needed.

Qualifications

• High School Diploma or GED or 1–3 months related experience.
• Must be able to perform computer entry accurately.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products or services.
• Verifies and updates demographic information in records.
• Documents calls in the computerized record keeping system.
• Enters customer orders in the computerized system.
• Reads patient orders and understands pharmacy terminology.

Skills

Customer service

Communication

Data entry

Phone etiquette

Problem solving

Education

High School Diploma/GED

1-3 months related experience

Job description

Offering $16.90 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.