Customer Service Rep

externallincarecareers; Lynchburg (VA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

externallincarecareers is seeking a customer service representative in Lynchburg, VA to handle inbound/outbound calls, assess product needs, educate customers, and document interactions. Role includes data entry and maintaining patient records, with emphasis on accuracy and compliance with physician orders.

The position requires a high school diploma or GED and basic computer entry skills. Training and licensing requirements may apply based on location, with lifting up to 50 pounds occasionally.

Qualifications

• High School Diploma or GED or 1–3 months related experience/training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Skills

Customer communication

Data/document handling

Team collaboration

Oral/written instruction delivery

Education

High School Diploma or GED

Tools

Data entry systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Offering $15.00 - $20.00 per hour

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.