Customer Service Rep

ISU Research Park; Des Moines (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

ISU Research Park in Des Moines, IA seeks a Customer Service Representative to manage ongoing customer relationships within the designated area, accept freight, resolve issues, and coordinate load information with drivers.

The role requires a four-year degree and strong interpersonal skills to succeed in a fast-paced environment, with responsibilities including booking freight, data entry, and collaboration with sales and fleet teams.

Qualifications

• Four-year degree, preferably in Transportation and Logistics.
• Fluent in keyboard proficiency and 10-key.
• Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill.
• Excellent interpersonal skills.
• Ability to function in a fast-paced work environment and tolerate stress.
• Ability to write routine reports and correspondence.

Responsibilities

• Develop and maintain relationships with customers
• Obtain and upkeep driver and company productivity goals are being met
• Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
• Ability to maintain assigned territory of customers
• Maintain and log pre-booked freight that cannot be immediately assigned
• Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
• Research and resolve customer inquiries and problem
• Effectively communicate with customers, sales, fleet managers, and other internal personnel
• Participate in total quality management and process improvement teams
• Utilize web-based technology to gather and track operation data
• Enter customer data and shipping instructions into a computer database

Skills

Relationship management

Communication

Problem solving

Attention to detail

Interpersonal skills

Keyboard proficiency

10-key

Education

Four-year degree (Transportation/Logistics)

Job description

The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.

DUTIES AND RESPONSIBILITIES:

• Develop and maintain relationships with customers
• Obtain and upkeep driver and company productivity goals are being met
• Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
• Ability to maintain assigned territory of customers
• Maintain and log pre-booked freight that cannot be immediately assigned
• Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
• Research and resolve customer inquiries and problem
• Effectively communicate with customers, sales, fleet managers, and other internal personnel
• Participate in total quality management and process improvement teams
• Utilize web-based technology to gather and track operation data
• Enter customer data and shipping instructions into a computer database

MINIMUM QUALIFICATIONS/EXPERIENCE:

• Four-year degree, preferably in Transportation and Logistics and/or relevant experience
• Fluent in keyboard proficiency and 10-key
• Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill
• Excellent interpersonal skills
• Ability to function in a fast-paced work environment and tolerate stress
• Ability to write routine reports and correspondence

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time
• Must be able to speak and hear clearly in a high volume telephone environment