Customer Service Representative

Dayton Freight Company; Grayling (MI); On-site; USD 20,000 - 26,000; Part time

Benefits offered by this job

Stable organization

Weekly pay

Advancement opportunities

Customized training

People-centered environment

Modern facilities

Job summary

Dayton Freight is seeking a Customer Service Representative to assist customers with freight pickup requests, rate quotes, shipment tracing, and other inquiries in a fast-paced office setting.

You will support the Service Center Manager, handle messages for Account Managers, assist drivers, prepare bills of lading and delivery receipts, and maintain clear communication with customers and interline partners. This role offers a part-time schedule and a team-focused environment.

Qualifications

• Proficiency with Microsoft Office programs.
• Excellent keyboarding skills.
• Experience in fast-paced environments with strong attention to detail.
• Experience handling a high volume of phone calls.
• Exceptional communication and customer service skills.

Responsibilities

• Assist the Service Center Manager.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain excellent communication with external and internal customers as well as interline companies.
• May be asked to assist with payroll, data entry, freight reports, driver collect reports, billing and filling.

Skills

Microsoft Office

Typing / keyboarding

High call volume

Communication skills

Job description

Overview

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

CSR, Customer Service, family, culture, LTL, transportation, customer oriented, part time, PT, part-time

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.