Customer Service Rep

Tmc Transportation, Inc; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

TMC Transportation, Inc. is seeking a Customer Service Representative to manage ongoing relationships within a designated area by accepting freight, resolving issues, and meeting customer requirements.

You will coordinate with drivers, sales, fleet managers, and other internal personnel to load trucks, track shipments, and ensure high service levels in a fast-paced environment.

Qualifications

• Four-year degree, preferably in Transportation and Logistics.
• Keyboard proficiency and 10-key typing.
• Strong problem-solving skills and attention to detail.
• Excellent interpersonal and communication abilities.
• Ability to work in a fast-paced environment and handle stress.

Responsibilities

• Develop and maintain relationships with customers.
• Ensure driver and company productivity goals are met.
• Review incoming trucks with customers to book freight on available trucks.
• Maintain assigned territory of customers.
• Log pre-booked freight that cannot be immediately assigned.
• Solicit additional freight from customers to load trucks.
• Research and resolve customer inquiries and problems.
• Communicate effectively with customers, sales, fleet managers, and internal staff.
• Participate in total quality management and process improvement teams.
• Use web-based tools to gather and track operation data.
• Enter customer data and shipping instructions into a database.

Skills

Keyboard proficiency

10-key

Problem solving

Interpersonal skills

Customer solicitation

Attention to detail

Organizational skills

Education

Four-year degree in Transportation and Logistics

Job description

Job Description:

PRIMARY FUNCTION:

The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.

DUTIES AND RESPONSIBILITIES:

• Develop and maintain relationships with customers
• Obtain and upkeep driver and company productivity goals are being met
• Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
• Ability to maintain assigned territory of customers
• Maintain and log pre-booked freight that cannot be immediately assigned
• Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
• Research and resolve customer inquiries and problem
• Effectively communicate with customers, sales, fleet managers, and other internal personnel
• Participate in total quality management and process improvement teams
• Utilize web-based technology to gather and track operation data
• Enter customer data and shipping instructions into a computer database

MINIMUM QUALIFICATIONS/EXPERIENCE:

• Four-year degree, preferably in Transportation and Logistics and/or relevant experience
• Fluent in keyboard proficiency and 10-key
• Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill
• Strong customer solicitation skills
• Excellent interpersonal skillsAbility to function in a fast-paced work environment and tolerate stress
• Ability to write routine reports and correspondence

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time
• Must be able to speak and hear clearly in a high volume telephone environment

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.