Customer Service Representative

Talentify; North Ridgeville (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Stable organization

Competitive weekly pay

Quick advancement

Customized training program

People-centered work environment

Modern facilities

Job summary

Dayton Freight is seeking a Customer Service Representative to assist customers with freight pickup requests, rate quotes, and shipment tracing. You will coordinate with drivers, account managers and service center staff to ensure accurate, timely information.

This fast-paced role requires strong Microsoft Office skills, excellent keyboarding, attention to detail, and the ability to handle a high volume of calls with outstanding communication and customer service.

Qualifications

• Experience in a fast-paced environment with strong attention to detail.
• Excellent communication, written and verbal.
• Ability to manage a high volume of phone calls with courtesy.
• Proficient in Microsoft Office and data entry tasks.

Responsibilities

• Assist the Service Center Manager and Account Managers with inquiries.
• Take and relay messages for managers.
• Provide support to Drivers as needed.
• Prepare bills of lading and delivery documents.
• Maintain clear communication with customers and interline partners.

Skills

Communication and customer service

Attention to detail

Keyboarding skills

High volume phone calls

Fast-paced environment adaptability

Tools

Microsoft Office

Job description

Overview

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reportsDriver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.