Customer Service Representative (Full-Time)

Dayton Freight Lines, Inc.; Jackson (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive weekly pay

Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.

Paid holidays and vacation days

Customized training program

Positive work environment

Job summary

Dayton Freight Lines, Inc. is seeking a Customer Service Representative in Jackson, Michigan. The role involves assisting customers with freight inquiries, providing support to drivers, and maintaining effective communication with internal and external partners.

Ideal candidates will possess strong Microsoft Office skills, exceptional communication abilities, and experience in fast-paced settings. This position offers competitive pay and a comprehensive benefits package including health care and paid time off.

Qualifications

• Skillful in Microsoft Office Programs.
• Excellent keyboarding skills.
• Experience in fast-paced environments with attention to detail.
• Experience handling high call volumes.
• Exceptional communication and customer service skills.

Responsibilities

• Assist the Service Center Manager.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain communication with customers and companies.

Skills

Microsoft Office Programs

Keyboarding skills

Attention to detail

Handling a high volume of calls

Communication skills

Customer service skills

Job description

Overview

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May Be Asked To Assist With

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filing

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.