Customer Service Representative (Full-Time)

Dayton Freight Lines; Louisville (KY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive weekly pay

Comprehensive benefits package

Paid holidays and vacation

Job summary

Dayton Freight Lines in Louisville, Kentucky is seeking a Customer Service Representative who will assist customers with inquiries including freight pickup requests and rate quotes. The ideal candidate will maintain excellent communication with customers and prepare essential documents such as bills of lading.

The role requires exceptional communication skills, attention to detail, and experience in a fast-paced environment. Benefits include competitive pay, comprehensive packages, and a supportive work environment.

Qualifications

• Must possess skillful Microsoft Office program capabilities.
• Must exhibit exceptional communication and customer service skills.
• Must have worked in a fast-paced environment.

Responsibilities

• Assist the Service Center Manager.
• Prepare bills of lading and delivery receipts.
• Maintain communication with internal and external customers.

Skills

Microsoft Office programs

Excellent keyboarding skills

Attention to detail

Handling high volume phone calls

Exceptional communication skills

Job description

Overview

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filing

Qualifications

• Skillful in Microsoft Office programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.