Customer Service Rep

Future Forwarding Company; College Park (MD); On-site; USD 25,000 - 36,000; Full time

Job summary

Future Forwarding Company in College Park, MD is seeking a Customer Service Representative to deliver exemplary service to clients and support operations with timely communications and accurate data entry.

You will manage customer accounts, schedule shipments, enter loads in the WMS, collaborate with carriers, and handle time-sensitive requests in a fast-paced environment while maintaining meticulous attention to detail and strong communication with internal teams.

Qualifications

• High school diploma is required.
• 1–2 years of customer service experience.
• Experience in a fast-paced environment with time-sensitive requests and cut-off schedules.
• Ability to calculate in all units of measure.
• Ability to apply common sense understanding to instructions.
• Ability to deal with problems involving several concrete variables.

Responsibilities

• Manage customer accounts.
• Handle a large number of phone calls.
• Maintain relationships with carriers and customers.
• Schedule shipments.
• Provide input and complete freight bills.
• Assist with communication with carriers when issues arise.
• Make recommendations on transportation, routing, and carrier selection.
• Document special service requirements of customers and warehouses.
• Manage unplanned accessorial charge issues.
• Represent the customer when working with contracted carriers.
• Track on-time pickups and deliveries.
• Enter loads and appointments in the WMS.
• Set pick up and delivery appointments with warehouses.
• Track loads and monitor delivery scheduling appointments.
• Notify customers of issues, excess charges, and billing.

Skills

Customer service

Communication

Time management

Multitasking

Attention to detail

Education

High school diploma

Tools

WMS

Job description

Description

Core Focus:

The Customer Service Representative will provide exemplary customer service to all of our internal and external clients as well as ensuring all communications are responded to in a timely manner.

Role and Responsibilities:

• Managing customer accounts
• Handling a large number of phone calls
• Maintaining relationships with carriers and customers
• Scheduling shipments
• Providing input and completing freight bills
• Assisting with communication with carriers when issues arise
• Making recommendations regarding transportation, routing, carrier selection, and helping to meet customer requirements
• Documenting special service requirements of customers and warehouses
• Managing unplanned accessorial charge issues related to the customer and related warehouses
• Representing the customer when working with contracted carriers
• Tracking on time pickups and deliveries
• Entering loads and appointments in the WMS
• Setting pick up and delivery appointments with warehouses
• Tracking loads and monitoring deliveryScheduling appointments
• Notifying customers of any issues, excess charge, and excess charge billing

Required Experience

• A high school diploma
• 1-2 years of customer service experience
• Experience working in a fast-paced environment with responsibility for time-sensitive requests and cut off schedules.
• Ability to calculate in all units of measure
• Ability to apply common sense understanding to instructions
• Ability to deal with problems involving several concrete variables

Preferred Skills:

• Strong customer service skills and ability to engage with the customer.
• Strong communication skills. Ability to build sustainable trustworthy relationships through open and interactive communication.
• Data entry and analysis. Excellent attention to detail.
• Strong judgment and decision-making skills.
• Ability to multi-task and be adaptable to change.
• Effectively manage last-minute requests, and urgent demands. Demonstrate sense of urgency.

Location:

8 hour shift

Monday - Friday

7:00AM - 4:00PM