Customer Service Representative

Talentify; Louisville (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

AD&D

401(k) Plan

Paid Holidays

Modern Facilities

Company Match

Job summary

Dayton Freight in Louisville, KY is seeking a Customer Service Representative to assist customers with freight pickups, rate quotes, and shipment tracing. You will support the Service Center Manager and Account Managers, assist drivers, and prepare bills of lading and receipts. The role involves handling communications with customers and interline partners in a fast-paced setting.

Qualifications

• Proficiency with Microsoft Office applications and strong keyboarding skills.
• Attention to detail in a fast-paced environment.
• Experience handling a high volume of phone calls.
• Excellent communication and customer service abilities.
• Must be legally eligible to work in the United States.
• Must be at least 18 years old.
• Fluency in English.

Responsibilities

• Assist the Service Center Manager.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain excellent communication with external and internal customers as well as interline companies.
• May assist with payroll, data entry, freight reports, driver collect reports, and billing.

Skills

Microsoft Office

Keyboarding

Attention to detail

Phone handling

Communication

US work eligibility

Age 18+

Fluent English

Job description

Overview

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills
• Legally eligible to work in the United States
• Must be at least 18 years of age
• Fluent in English

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• 401(k) plan, Company Match

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.