Customer Service Rep

Future Forwarding Company; Atlanta (GA); On-site; USD 40,000 - 48,000; Full time

Job summary

Future Forwarding Company in Atlanta, GA is seeking a Customer Service Representative to provide exemplary service to clients and coordinate with carriers. You will manage customer accounts, schedule shipments, and resolve issues with urgency and accuracy.

Two years of experience in a fast-paced setting is preferred; a high school diploma is required. Strong communication, attention to detail, and problem-solving abilities are essential for success in this role.

Qualifications

• A high school diploma is required.
• 1-2 years of customer service experience.
• Experience in a fast-paced environment with time-sensitive requests and cut-off schedules.
• Ability to calculate in all units of measure.
• Ability to apply common sense understanding to instructions.
• Ability to deal with problems involving several concrete variables.

Responsibilities

• Managing customer accounts.
• Handling a large number of phone calls.
• Maintaining relationships with carriers and customers.
• Scheduling shipments.
• Providing input and completing freight bills.
• Assisting with communication with carriers when issues arise.
• Making recommendations regarding transportation, routing, carrier selection, and helping to meet customer requirements.
• Documenting special service requirements of customers and warehouses.
• Managing unplanned accessorial charge issues related to the customer and related warehouses.
• Representing the customer when working with contracted carriers.
• Tracking on time pickups and deliveries.
• Entering loads and appointments in the WMS.
• Setting pick up and delivery appointments with warehouses.
• Tracking loads and monitoring delivery scheduling appointments.
• Notifying customers of any issues, excess charge, and excess charge billing.

Skills

Customer service

Communication skills

Data entry

Attention to detail

Judgment & decision making

Multi-tasking

Adaptability

Urgent requests handling

Education

High school diploma

Job description

Description

Core Focus:

The Customer Service Representative will provide exemplary customer service to all of our internal and external clients as well as ensuring all communications are responded to in a timely manner.

Role and Responsibilities:

• Managing customer accounts
• Handling a large number of phone calls
• Maintaining relationships with carriers and customers
• Scheduling shipments
• Providing input and completing freight bills
• Assisting with communication with carriers when issues arise
• Making recommendations regarding transportation, routing, carrier selection, and helping to meet customer requirements
• Documenting special service requirements of customers and warehouses
• Managing unplanned accessorial charge issues related to the customer and related warehouses
• Representing the customer when working with contracted carriers
• Tracking on time pickups and deliveries
• Entering loads and appointments in the WMS
• Setting pick up and delivery appointments with warehouses
• Tracking loads and monitoring deliveryScheduling appointments
• Notifying customers of any issues, excess charge, and excess charge billing

Required Experience

• A high school diploma
• 1-2 years of customer service experience
• Experience working in a fast-paced environment with responsibility for time-sensitive requests and cut off schedules.
• Ability to calculate in all units of measure
• Ability to apply common sense understanding to instructions
• Ability to deal with problems involving several concrete variables

Preferred Skills:

• Strong customer service skills and ability to engage with the customer.
• Strong communication skills. Ability to build sustainable trustworthy relationships through open and interactive communication.
• Data entry and analysis. Excellent attention to detail.
• Strong judgment and decision-making skills.
• Ability to multi-task and be adaptable to change.
• Effectively manage last-minute requests, and urgent demands. Demonstrate sense of urgency.

Location:

8 hour shift

Monday - Friday

7:00AM - 4:00PM