Customer Service Rep

Lincare Holdings; Paris (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings seeks a dedicated associate to communicate with customers, assess needs, educate on products/services, and ensure orders are processed accurately. The role involves documenting calls, updating patient records, and supporting training of staff in a fast-paced environment.

Ideal candidates have a high school diploma or GED, basic computer skills, and the ability to understand pharmacy terminology. This on-site position offers opportunities for growth and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• Basic computer entry experience.
• Must meet licensing requirements for location.

Responsibilities

• Communicate with customers via inbound/outbound calls and education.
• Assess customer needs for products/services.
• Assist with compliance to physician orders.
• Document calls in the computerized record system.
• Enter customer orders accurately.
• Verify and update demographic information in records.

Skills

Customer communication

Attention to detail

Training others

Data entry

Team collaboration

Education

High School Diploma / GED

1‑3 months related experience

Tools

Computerized records system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.