Customer Service Rep

Lincare Holdings; North Wilkesboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings in North Wilkesboro, NC, is seeking a detail‑oriented employee to handle inbound and outbound calls, answer questions, educate customers on products and services, and ensure adherence to physician directions.

The role includes documenting interactions in the computerized system, entering orders, updating demographics, and supporting training of staff while communicating clearly with patients and coworkers.

Qualifications

• High school diploma or GED with 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders.
• Educates customers on products/services.
• Documents calls in computerized record system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information.

Skills

Customer communication

Data entry

Pharmacy terminology

Training others

Numerical calculation

Documentation skills

Education

High School Diploma or GED

Related experience or training (1–3 months)

Tools

Automated dialer system

Computerized records system

Order entry system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.