Customer Service Rep

Lincare Holdings; Stevens Point (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training and advancement opportunities

Medical, dental, and vision coverage

Paid time off

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings is seeking a capable customer service professional to support patients and caregivers in a healthcare setting. The role emphasizes accurate data entry, order processing, and education on products and services.

Responsibilities include handling inbound/outbound calls, verifying orders, and maintaining up-to-date demographic records while adhering to physician directions. Training responsibilities and collaboration with teammates are also expected.

Qualifications

• Must have strong customer communication skills and be able to educate customers about products/services.
• Accurately document calls in the computerized record-keeping system and enter orders.
• Read and analyze patient orders and understand pharmacy terminology.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders.
• Understands pharmacy prescription terminology.
• Communicates with coworkers and patients.
• Helps train employees.
• Calculates figures for doses and frequency.
• Follows oral and written instructions.

Skills

Call handling

Customer communication

Documentation

Training others

Attention to detail

Education

High School Diploma / GED

Tools

Computer systems

Electronic health records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.