Customer Service Rep.

Nailor Industries; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Nailor Industries is looking for a dedicated Customer Service Representative to join our team in the Chicago area. This role involves providing exceptional customer support, managing inquiries, and ensuring satisfaction throughout the order process.

The ideal candidate will assist customers with order placements and track issues, maintaining accurate records and effectively collaborating with production and logistics teams.

Previous experience in customer service and attention to detail are essential for success. We invite passionate candidates to apply and join our manufacturing team.

Qualifications

• Previous experience as a customer service representative, preferably in the manufacturing industry.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time efficiently.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Assist customers with order placement, tracking, and issue resolution.
• Collaborate with production, logistics, and sales teams to ensure timely and accurate order fulfillment.
• Maintain detailed and accurate customer records in the company database.
• Handle customer complaints and provide appropriate solutions.
• Provide product information and support to customers as needed.

Skills

Customer support

Communication skills

Problem-solving

Attention to detail

Microsoft Office Suite

Education

High school diploma or equivalent

Additional education

Tools

Customer management software

Job description

We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company located in the Chicago area. The ideal candidate will be responsible for providing exceptional customer support, managing inquiries, and ensuring customer satisfaction throughout the order and delivery process.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Assist customers with order placement, tracking, and issue resolution.
• Collaborate with production, logistics, and sales teams to ensure timely and accurate order fulfillment.
• Maintain detailed and accurate customer records in the company database.
• Handle customer complaints and provide appropriate solutions or elevate when necessary.
• Provide product information and support to customers as needed.
• Contribute to continuous improvement of customer service processes.

Qualifications

• Previous experience as a customer service representative, preferably in the manufacturing industry.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to work effectively in a fast‑paced environment.
• Proficient with Microsoft Office Suite and customer management software.
• Ability to multitask and manage time efficiently.
• High school diploma or equivalent; additional education is a plus.

Location

This position is based in Cicero, IL 60804, serving customers in the greater Chicago area.

If you are passionate about delivering excellent customer service and want to be part of a dynamic manufacturing team, we encourage you to apply.