Customer Service Rep.

Nailor Industries, Inc.; Cicero (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Nailor Industries, Inc. is seeking a dedicated Customer Service Representative based in Cicero, IL. The successful candidate will provide exceptional customer support, manage inquiries, and ensure client satisfaction throughout the order and delivery process.

Responsibilities include responding to customer inquiries, assisting with order management, and collaborating with various teams to fulfill requests. Applicants should possess strong problem-solving skills and have experience in a fast-paced environment, preferably in manufacturing.

Qualifications

• Previous experience as a customer service representative, preferably in the manufacturing industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Assist customers with order placement, tracking, and issue resolution.
• Collaborate with teams for timely order fulfillment.

Skills

Communication

Problem-solving

Attention to detail

Multitasking

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Tools

Customer management software

Job description

Customer Service Representative

Location: Cicero, IL 60804

Industry: Manufacturing

We are seeking a dedicated and detail‑oriented Customer Service Representative to join our manufacturing company located in the Chicago area. The ideal candidate will provide exceptional customer support, manage inquiries, and ensure customer satisfaction throughout the order and delivery process.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Assist customers with order placement, tracking, and issue resolution.
• Collaborate with production, logistics, and sales teams to ensure timely and accurate order fulfillment.
• Maintain detailed and accurate customer records in the company database.
• Handle customer complaints and provide appropriate solutions or escalate when necessary.
• Provide product information and support to customers as needed.
• Contribute to continuous improvement of customer service processes.

Qualifications

• Previous experience as a customer service representative, preferably in the manufacturing industry.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to work effectively in a fast‑paced environment.
• Proficient with Microsoft Office Suite and customer management software.
• Ability to multitask and manage time efficiently.
• High school diploma or equivalent; additional education is a plus.

This position is based in Cicero, IL 60804, serving customers in the greater Chicago area.

If you are passionate about delivering excellent customer service and want to be part of a dynamic manufacturing team, we encourage you to apply.